Managed IT Services

Choose a service plan to reduce your total cost of IT ownership, and improve efficiency and productivity

The goal of a service plan is to allow you to budget for your IT with a flat monthly fee and at the same time improve the reliability and performance of your IT systems. The idea is to serve all of your IT needs at a flat monthly fee and reduce your total cost of IT ownership.

Gold, Silver and Platinum Plans

InhouseCIO gives you the choice to pick a service plan that best fits your organization’s needs. All three plans include the same base inclusions of an assigned team, unlimited IT support and proactive monitoring. The main difference is explained below.

The Silver plan includes unlimited telephone, email, and remote control support. The silver plan is designed for clients that are comfortable with remote support and may not require as many onsite visits. The Gold plan is designed for clients that want complete IT coverage – remote and onsite- for one low monthly fee. The Gold plan is by far the most commonly subscribed to plan. The Platinum plan goes a step further and is designed for organizations that want to have all project work included. Other than these mentioned differences, all three service plans include the same level of unlimited IT service.

Managed IT Service Plans

Service Plans Silver Gold Platinum
Chief Information Officer
IT Manager
Field Engineer
Help Desk
Service Plans Silver Gold Platinum
Phone & Email Support Unlimited Unlimited Unlimited
Remote Control Support Unlimited Unlimited Unlimited
On-Site Support n/a Unlimited Unlimited
On-Site Hourly Rate $150/hr Unlimited Unlimited
Project Work n/a n/a
Service Plans Silver Gold Platinum
24/7 Server Monitoring & Alerting
Remote Server Administration
Drive Space Monitoring
Event Log Monitoring
Backup Monitoring & Administration
Printer Management
Hardware & Software Inventory
Purchasing Assistance
Service Plans Silver Gold Platinum
Network Firewall Monitoring
Microsoft Application Support
Application & Database Monitoring
Microsoft Patch Management
Antivirus & Antispyware Management
User Account Administration
File Sharing Permission Administration
Service Plans Silver Gold Platinum
Microsoft Exchange Management
ISP Management
Router Management
Antivirus Management
Firewall/VPN Management
  • Peace of Mind
  • Your Assigned Team
  • Increased Productivity
  • Predictable Lower Costs
  • Faster Resolution Times
  • Silver – Unlimited remote control, telephone and email support
  • Gold – Unlimited remote and onsite support
  • Platinum – Unlimited remote and onsite support. Also, includes all project work

I wish we could clone all of you…

I just wanted to send out a note of thanks to your entire staff. Matt has been especially helpful in the past few weeks. And of course as always Mazen is stellar. I really wish we could clone all of you. I don’t think I have ever worked with a better group. I would be happy to tell others, so let me know. Thanks again for all the hard work!

Michael Zorko
Spine Consultants

I like having options…

I like having options, they make it easy. I like the way InhouseCIO explains what is going on and offers solutions.

Dr. John Bull
Dupage Plastics